InterContinental Miami And Rocco
A 652 room hotel on Biscayne Bay, Newsweek's number one pet friendly hotel in the USA, runs Kali under its own name.
Downtown Miami's Dog Friendly Icon
The InterContinental Miami sits on Biscayne Bay in the heart of downtown, 652 rooms and suites looking out over the water. Dogs of every size and breed are welcome in every room, up to two per room, and the hotel was named Newsweek's number one pet friendly hotel in the United States and the most dog friendly hotel on earth by Roch Dog. A hotel that takes dogs that seriously gets a lot of dog questions, at every hour, in several languages.
Meet Rocco, The Paw d'Or Dog Concierge
The hotel's concierge is Rocco, a Miami mutt with a Clefs d'Or work ethic. Guests message him on the hotel's own WhatsApp number or email him at his own address, and he answers in English, Spanish, Portuguese, French, German or Italian. Nobody downloads anything. Rocco carries the hotel's name, the hotel's voice and the hotel's rules; Kali is the engine underneath, and guests never see her.
A Full Day With A Dog In Miami
The policy, in plain words
Which rooms, how many dogs, the cleaning fee, where a dog can go in the hotel. Exactly as the hotel wrote it.
The in-room canine menu
Freshly prepared dog meals from in-room dining, quoted with their prices and ordered with one call to room service.
Across the street and beyond
Bayfront Park's fenced dog run opposite the hotel, Hobie Beach for a day at the sea, waterfront dining at Bayside.
Walkers and sitters
A trusted local dog walking service the hotel recommends, and a sitter arranged through the concierge desk.
The emergency
A sick or injured dog gets the hotel's verified 24 hour vet by name, number and distance, in the guest's language.
A person when needed
A complaint or a request Rocco cannot meet goes to the duty manager with the conversation attached.
Nothing Happens Behind The Desk's Back
The hotel's team sees every conversation live and can flag any exchange for review. Every Monday a report lands with the week's conversations, the questions guests asked most, the languages they wrote in, escalations and emails captured. The front desk still meets every guest; it just no longer answers the same questions all afternoon.
The Same Concierge, Under Your Name
Rocco is Kali with the InterContinental Miami's facts, name and manners. Your hotel gets the same: your policy, your menus, your local favourites, your emergency vet, your concierge's name and personality, live in a day to a week. See everything she does, or see pricing.
Meet Your Hotel's Concierge
Message Kali on WhatsApp, Telegram or email and ask her anything a guest would ask. No forms, no sign-up.