Every guest, the whole stay.
Your hotel's own answers, the city outside, the dog looked after, and your team kept in the loop. In the guest's own language, day or night.
She Meets Your Guests Before You Do
A guest who books with a dog has questions straight away. Kali answers them before check-in.
The welcome
A pre-arrival message on WhatsApp or email, under your brand, from the concierge they will meet when they arrive.
Your policy, explained kindly
Dog fee, deposit, which rooms, how many dogs, where the dog can go. Your rules, exactly as you wrote them.
The arrival, sorted
Directions, parking, check-in times, a dog bed or bowls requested for the room. All of it visible to your team.
Every Question, Every Hour
Your hotel first, then the city outside it, then everything a dog owner needs. Never a guess.
Your hotel
Breakfast hours, late checkout, the spa, room service, the in-room dog menu. She answers as your hotel.
The city outside
Dog friendly restaurants, walks, parks and beaches from verified data, built into an itinerary and emailed.
Dog services, arranged
A walker for the afternoon, a sitter for dinner, a groomer before the drive home. She books your providers.
An emergency, a strange city, 3am. Kali already knows what to do.
Something is wrong with a guest's dog. It is choking, hurt, overheating, vomiting, or has eaten something it should not. In seconds Kali tells your guest whether it is serious, the symptoms to watch for, and exactly what to do right now, then routes them to the nearest 24-hour emergency vet to call. Real veterinary knowledge, never the frantic 3am Googling that wastes the minutes that decide whether a dog lives.
Kali gets your guests to professional care faster. She does not replace it.
Dog Friendly Places To Eat And Drink
Every verified dog friendly restaurant, bar and cafe near your hotel, recommended to guests in seconds.
Walks, Trails And Green Space
Every dog friendly trail and park near your property, built into a personalised itinerary for your guest.
Weather Aware Walk Alerts
Kali reads the forecast and your guest's dog, warns when it is too hot or cold to walk, and names the safe window.
Getting a dog across a border is daunting. Kali makes it simple.
Vaccinations, health certificates, microchips, breed and quarantine rules. Kali tells your guest exactly what their dog needs to enter your country, for 129 countries and in their own language, so a booking becomes an arrival.
Verified against the official rules, never a guess.
They Keep Her Number
The itinerary she emailed is still in the guest's inbox with your hotel's name on it. Next trip, they message your hotel first. She remembers them and their dog, and sends them to your own booking page rather than an OTA.
Your Staff See Everything, And Step In When They Choose
Every conversation, visible
A live view of every chat with every guest. Your team reads what guests really ask and watches her answer.
Handover with context
A complaint or a guest who wants a person goes to your duty manager with the whole conversation attached.
A report every Monday
Conversations, the questions asked most, the languages, escalations and email captures. Measured for the first time.
A Concierge That Earns Her Keep
Sells what you already offer
The in-room dog menu, the bed upgrade, the late checkout, the sitter. She knows your prices and takes the order.
A dog fee you can defend
A visible, well-run dog programme supports a higher dog fee and a higher ADR. A named concierge is the proof.
Direct, not through an OTA
She does not take bookings. She sends guests to your own booking page or the provider you already use.
Safe By Design
A general chatbot will improvise an answer to anything, which is the last thing you want when a dog is in trouble. Kali is built differently. Every answer she gives comes from your hotel's own facts or data we have verified and validated, never a generative guess, so your guests get real, current information when it matters most.
Rocco At The InterContinental Miami
The InterContinental Miami, 652 rooms on Biscayne Bay and Newsweek's number one pet friendly hotel in the USA, runs Kali as Rocco, the Paw d'Or Dog Concierge, in six languages.
See It For Yourself
Chat to Kali here, on WhatsApp or by email, and ask her anything a dog owning guest would ask.