Straight answers for hotels.

Kali is your hotel's own AI concierge, trained on everything about your property and the city outside it. Under your brand, she greets guests before they arrive, answers every question during the stay, from breakfast hours to where the dog can eat tonight, and stays in their pocket after they leave. She lives on the channels your guests already use, so there is nothing to download and nothing for your front desk to chase.

Yes, completely. You choose her name, her personality and her greeting, and your guests believe they are talking to your hotel's own concierge. There is no Kali branding in front of the guest and no third-party logo anywhere. To them, she is simply your hotel, answering instantly and brilliantly.

No. Kali lives on WhatsApp and iMessage, the messaging apps your guests already have on their phones, and on your own website. They scan a QR code in the room or at reception, tap a link in a pre-arrival message, or open the chat on your site, and start talking straight away. There is no account to create and no friction at all.

Through a QR code on your check-in materials and in the room, a link in your pre-arrival emails, or the chat on your website, all of which we supply. A guest scans or taps, says hello, and Kali greets them by your hotel's name. From that first message she is ready to help with anything.

Everything about your hotel: rooms, hours, policies, fees, the restaurant, the spa, parking, late checkout, the in-room dog menu. Then everything about your city: dog friendly restaurants, bars and cafes, walks, parks and beaches, events, emergency vets, local walkers and sitters, and border rules for travelling with a dog. If a guest would think to ask it, Kali can answer it, in their own language.

No. A general chatbot improvises answers from the open internet or follows a script. Kali is trained on your hotel's own facts and a verified travel dataset, with an emergency-vet safety layer and native fluency in dozens of languages. She answers as your hotel, hands over to your team with context when a person is needed, and declines to guess when she does not know.

Every recommendation Kali gives comes from data we have verified and validated, never a generative guess. She does not invent venues, numbers or addresses the way an open chatbot will. When she does not have something, she says so plainly rather than filling the gap with a plausible-sounding answer.

From the largest verified dataset of dog friendly travel ever assembled: millions of trails, more than a hundred thousand venues, thousands of emergency vets and border rules for well over a hundred countries. Every record is sourced, cross-checked and human-audited before it can reach a guest. Your own hotel facts are loaded on top, so her answers are right for your property and your neighbourhood.

Kali gives the nearest emergency vet by name, number and distance from validated data, and tells the guest what matters right now, in their language. She gets your guest to professional care faster and takes the 3am panic off your front desk. She is built to point to help quickly; she never pretends to be the vet herself.

She tells the guest she does not have verified information for that, rather than guessing. This is deliberate: a confident wrong answer about a dog is far worse than an honest one. It keeps your hotel's name attached only to information you can stand behind.

No. Kali gives guests clear, practical information and gets them to the right professional fast, but she does not issue veterinary diagnoses or legal rulings. On anything medical she points to a vet, and on border or import questions she points to the official rules. Your hotel is never exposed to advice it did not give.

A day to a week, depending on how much you give her. You send us your pet policy, your fees, your hours and a few local details, and we build, brand and configure your concierge for you. There is no app to deploy and no IT project on your side; the work sits with us, not your team.

Your pet policy and fees, your house rules for dogs, your hours and facilities, your preferred emergency vet if you have one, any menus or extras you want her to sell, and the name and personality you would like her to have. We handle the data, the configuration, the QR codes and the templates from there.

She takes the repetitive questions off your desk, day and night, so your team can focus on the guests in front of them. When a guest needs a person, she hands the conversation to your duty manager with the context attached. She does not replace your people, she frees them. We give your team a short briefing pack to launch, and there is no software for anyone to learn.

No integration is required to go live. Kali runs on WhatsApp, iMessage, email and your website, independently of your PMS, so you launch with no IT project and no risk to your existing systems. She does not take bookings herself: she sends guests to your own booking page, or we connect her to the booking provider you already use. For groups and larger properties we can provide API access to your own concierge instance and granular analytics.

We supply QR codes for check-in, the room and reception, pre-arrival email templates you can send before guests even arrive, and the chat for your website. A guest scans, taps or clicks and is talking to your concierge in seconds. Most hotels put her everywhere a guest looks.

More than 30, natively, not machine-translated. A guest from Tokyo, Sao Paulo or Riyadh gets the same fluent, natural concierge as your English-speaking guests. Your hotel suddenly speaks every language your guests do, without hiring a single multilingual staff member.

Your guest data stays yours. We process it on your behalf under a standard data agreement that we share with your team before you start, and we never sell it to anyone. Privacy is a feature, not an afterthought; your guests' trust is part of what you are paying us to protect.

Yes. You see every conversation live, and every Monday you get a report: how many guests talked to her, what they asked most, the languages they wrote in, escalations and email captures. It is genuine business intelligence about guests most hotels never measure.

Dog owning guests book direct to reach Kali, stay longer and come back, and a well-run dog programme supports a premium dog fee. She also does the work a dedicated dog concierge would, without the salary. For most hotels a couple of extra dog bookings a year cover the whole subscription, and the rest is upside.

From $1,000 a year for your own dedicated concierge, a flat annual price banded by the size of your hotel. Larger properties and groups pay more, with discounts for multiple sites. You always know the number up front; there is nothing metered and nothing hidden.

No. There is no setup fee, no per-message or per-booking charge, and no surprise bills. You pay one flat annual price for your size band and use Kali as much as you like. We would rather your guests talk to her constantly than ration the thing you are paying for.

Kali is an annual subscription, billed once a year for your size band. There is no long lock-in and no penalty machinery; if she is not earning her place you are free to walk at renewal. We would rather keep you because Kali works than because a contract traps you.

No. Any hotel with dog owning guests can put Kali to work from day one, whatever your current policy looks like. She pairs naturally with the Roch dog friendly standard if you want to go further, but certification is not a requirement. You can start capturing the value immediately.

Kali is built by Roch Dog, the global authority on dog friendly travel and the body behind the dog friendly standard that hotels are certified against. The technology is accelerated through NVIDIA Inception, the programme for the world's most promising AI startups. You are not buying from a generic chatbot vendor; you are buying from the people who define dog friendly hospitality.